StaffLess AI FAQ
Everything you need to know about how our AI-powered call handling works — and why it's built for real business needs.
Business Fit & Flexibility
How do we update the bot when our business processes change?
Simple. You log a ticket via our WhatsApp group, and updates are actioned fast. Whether it's a new promo, deposit change, or seasonal tweak — we keep your bot aligned with your business.
Can we schedule temporary changes or campaigns in advance?
Absolutely. Want a "5% deposit until Christmas" offer to auto-expire? We can schedule it, automate it, and revert it — no manual babysitting required.
Support & Reliability
What are your SLAs for issue resolution and bug fixes?
We acknowledge within 30 minutes and commit to a 24-hour resolution SLA. Escalations are traceable and transparent.
Is support available 24/7?
Our support hours are 6 AM to 7 PM Sydney/Melbourne/Canberra time — with rapid response via WhatsApp.
Do we get a dedicated account manager?
No need. You log tickets directly in our WhatsApp group and our team jumps on it. Fast, direct, and efficient.
Reporting & Oversight
How do we access reports on call activity?
Just request via WhatsApp — we'll send CSV reports within 30 minutes. You'll see attempted, answered, missed, rejected, and transferred calls.
Can we filter reports by time or call type?
Yes. Filters are available to slice data by time, call type, or caller intent.
Is there a dashboard or scheduled reporting?
We send reports on request. No login required — just ask, and it's delivered.
Bot Architecture & Licensing
Do we need separate bots for incoming and outgoing calls?
Most businesses start with either an inbound or outbound bot — but if you need both, we’ll tailor the licensing to suit your setup.
Does each bot come with its own CRM?
We use one CRM instance (GHL). You can integrate your own CRM — SMS and email flows will still work seamlessly.
Infrastructure & Data Security
Where are your servers hosted?
We're cloud-based on AWS — secure, scalable, and globally trusted.
Do you have backup servers or failover systems?
Yes. We've built redundancy into our infrastructure.
How is customer data protected?
We use GHL's enterprise-grade security — encryption, access controls, and strict retention policies.
Business Continuity & Risk
Can we pause or cancel the service anytime?
Yes. It's month-to-month — no lock-in, no drama.
Are there any contracts or minimum terms?
None. You stay because it works, not because you're stuck.
Can we trial the service before committing?
No trials — but we're happy to walk you through real use cases and demo flows.
Do you have references or case studies?
Yes. We can provide bot examples and performance metrics on request.